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Experience: Computers & Technology, Business

Member since November 2018

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1 Review by JULIAN

Over limit warnings - Mozy Home's overlimit messages come with no attribution that they come from Mozy, just a message that pops up in the middle of your screen. These messages resemble something a hacker would put out to lure the unsuspecting. When traced down these were from Mozy. I loggged in it said their was open space remaining on my account. I contacted Mozy support. Mozy support had me send logs and redo settings but this did not resolve the issue. Then another tech followed up and said yes, you have open space but their scan of my system said it would put me over limit. That would have been nice to know before spending 2 -3 hours chasing down the problem. So, I removed an older computer from the back up set. I have 9 months of pre-paid storage left. I decided to use up the remaining time and then switch services. I attempted to turn off auto renewal. The only way to turn off auto-renewal is to cancel the account and lose 9 months of paid for service. I contact customer service and was told bluntly too bad there was no resolution for a Mozy Home user. I asked for a phone call. They said they do not provide "phone support" for Mozy Home users. I was not asking for phone support I was asking for customer support to resolve a billing challenge.

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