julian j.

I utilized thumbtack as a pro for over two years, and was a "top pro" all of 2018. I wasn't totally satisfied with the quality of leads but a good portion of my business came from them. Then suddenly my account is deactivated due to "strong links" to an account that had not paid a $17 bill. The problem is, I've never heard of this other account and their customer service couldn't give me any info unless I was able to verify the log in information. Of course I can't, IT'S NOT MY ACCOUNT. I've called their customer service numerous times but get no direction as to how to resolve this and promises that a "team" is working on it and I'll get a call or email back in 24 hours. Never heard a word back yet. It's clear they have no idea how this happened or how to fix it and are just telling me some crap to get me off the phone. I guess thumbtack has gotten too big to care about losing a measly few thousand a year from one client, but I'm pissed and severely disappointed in their garbage customer service.