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julianh97

Julian H.

Contributor Level

Total Points
80

1 Review by Julian

9/8/21

One of the worst companies and products i dealt with.

Terrible technicians and customer service.

Purchased a new umx turbo timber at Horizon Hobby Europe.

First flight it lost connection to the receiver and crashed. Thought it was a one time issue. Third flight it lost connection in 20 meter height and uncontrollable went nose down into the ground.

I have the same transmitter running on
10 planes. No issues.
Did researched that this plane has transmitter issues and sent it for 35 Euros self paid to Horizon.

They told me that the receiver cannot be tested because its too damaged.
And offered 50 percent off a new turbo timber. Meanwhile the price of that plane got 40 percent higher on their website.
Then they suddenly said the receiver is working?!? I bet they never tested it.

Its a joke, any reasonable company issues a full refund if they ship a damaged product.

I had a broken heli and airplane from Banggood and they issued a full refund and shipping for both.

Shame on Horizon. Never again

Tip for consumers:
buy products from other companies

Products used:
RC plane. defect out if the box

Service
Value
Shipping
Returns
Quality

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