Julian B.

At first, I thought this site was totally legit and I was excited to re-enter the OS Runescape journey with a bit of a head-start. As you are scrolling through the supply of accounts, there is a lot of variation in kinds of sellers and accounts which makes you think some are legit and some are obvious scammers. I bought 1 account at first without instant account information, had to wait too long for the login and I disputed the sale, no problem there. The 2nd account was a more experienced main, with loads of event items and the seller was a friendly guy. Played the account for +- 2 months, when I received the "we suspect your account was stolen" message on the login screen. I looked in my mailbox and there were many requests to recover the password, something was wrong. I went back on PA and tried to contact the seller, who disbanded his PA account. "LUCKILY" I purchased the 7.99 insurance plan to reclaim the amount you paid if you get scammed, right?!. This is where the real pain began. As all of the prior events happened, I was keen on making screenshots of everything to prove the account had been reclaimed and therefore sufficient reason for a refund according to their own guidelines. I've read the FAQ multiple times to make sure I provide sufficient evidence to win the dispute, after all, it is quite impossible to lose a dispute against a disbanded PA account, RIGHT?! Boy was I wrong... Normally a dispute is settled within 24 hours and the appeal is granted if no counter evidence is given so I was quite confident I'd get my 140 back. After 24 hours, the disputed was settled, yay!. In favour of the seller. Not a single reason was given for ruling in favour of the seller, and there is no way of appealing such a decision, made by the system. Don't pay for the insurance plan, you are paying for clicking ONE button, not getting a refund either way, getting no explanation, feedback or further steps to provide the right evidence. This is exactly what I told Catherine of PA's support, which kept directing me to the site to settle the dispute with the seller, after I told her at least 5 times his account was disbanded and unreachable. I sent all possible screenshots I was capable of taking and giving an explanation. I have sent at least 6 or 7 emails to try and get my refund, I even asked to get in touch with someone else because she obviously didn't grasp what was going on or she didn't want to understand it. I started mailing the support desk in June and the issue is still not resolved, the support kept telling me to follow the proper procedure which is settling the dispute with the seller, which is NOT on PlayerAuctions anymore! I wish there was someone else who could help me, this is such bullocks.