Juliana P.

My wife called to order an item advertised at a specific price and was quoted a higher price unless she purchased two items. She declined and terminated the call. This company actually called us back and stated they would honor the advertised price so my wife placed the order. They send a totally different item and when we called to request the proper item, they stated they would need to review the recorded conversation and call us back. They did not call back so my wife called again. They then confirmed that we were sent the wrong item and offered to send the correct item at a much higher price. We stated no, send a refund and they advised us to return the product first at our expense. We stated no and they then agreed to email a postage paid label the same day. These crooks never sent the label so we have contested the transaction with our credit card company. We will be reimbursed and this company will not receive payment from our credit card company. This is a crooked unethical company and should be avoided. They are getting one star because this is the lowest option.