Juliana O.

I ordered a name necklace and my expected delivery date was July 16th the latest. I understand that due to covid, delays may happen. However when I first contacted them about it, they were quick to reply and give me 50% off my next purchase. I was satisfied with their response so I didn't mind waiting a few more days. Then, a week later still nothing in the mail. I contacted them again asking if I could get a refund or get a new necklace sent if my package wasn't delivered by the end of the week. At that point, they stopped answering. I sent them another email and still no answer. It's been 3 days since I last contacted them. This is very frustrating. Please dont waste your time or money on them. Especially if youre from Canada and you want your order to come fast because they ship from Israel, not from Canada so you'll wait forever. I'll be looking for another name necklace website because this one is a mess.