Julia M.

I sent three bags to thred up six weeks ago. The quality of the clothing I sent was nearly new and included quite a few designer pieces. When I initially sent the bags, the options for unaccepted clothing was to either donate them to charity or return them. I selected to donate to charity. Then, before my bags were processed, they changed their policy. They now send your "unacceptable" pieces to a third party seller - which means they are making money off the pieces they don't keep from your bag. Even though I checked the charity option when sending my bags in, they changed this policy AFTER I sent the bags. I feel ripped off. Why should they make money reselling MY clothing/belts/shoes? And who is the third party seller? The whole thing feels dishonest and I feel taken advantage of. I have another bag ready to send but will never send another thing to thred up. I'd rather donate the items on my own.