Julia L.

I place my order online just because I had a giftcard. Everything was in stock and it said would arrive by April 26th. On April 24th got a your order has been delayed message. I called and after being on hold forever I got the I don't know why it has been delayed and there is nothing i can do. The next day I call again and this time I get a little help that they are short on stock. HMMM sure ok. On April 26th I get an email saying they cancelled my order and my giftcard was refunded and they will still ship out the books from another location free of charge within 24 hours. Well 4 days later still not shipped. I will be using my giftcards only in store and will never order from Chapters online again.

Ordered a restriced firearm over 2 weeks ago. Today I called to see the status of the order (online account they show you nothing but what you ordered) and I found out they have not done anything at all with the order. They didn't start the process of the paper work for the CFO nothing it was like the order was put on a shelf and forgotten about. So now I have to wait for them to pull the firearm and start the paperwork process and that will be done whenever they get around to it. Another week another 2 weeks whenever. I will NEVER EVER ORDER ONLINE FROM CABELA'S AGAIN. And yes the product is still listed as in stock like it was when we ordered it. So disappointed.