Julia K.

I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time.

I have repeatedly tried to leave a honest negative rating for a retailer that scammed me and is not refunding my money. Yelp keeps removing the posts. The only thing I can think is that the retailer is paying Yelp for deleting honest negative feedback. My wording was professional and real but they indicated that I had not even shopped at that retailer. Which is bizarre as they have not seen my receipts or looked at the email trail I have begging that retailer to refund my money. That retailer has the merchandise back I have FedEx proof but Yelp insists I never shopped there and deleted my post twice.

I purchased three lamps online and returned them I have been begging for two weeks for them to refund me. Do yourself a favor and think twice before using the open box website. The return process is outrageous as they assume you are up to no good. I returned items that were low quality and that I found to be unacceptable. They told me it could take a month to get a refund. I still do not have my $300 back and am sick of being played by them.