Julia H.

I'm a pretty reasonable, easy-to-please consumer. In fact, this is my first negative review. I had two major issues with Joss and Main that other consumers should know about: First, if and the delivery address is different from the billing address, J&M cancels your order without contacting you first. (I was moving, but you might simply be ordering furniture for someone else.) You then have to start the order process all over again.

This happened twice, and I should have quit then. When I'd ordered the dining set again and checked back to see if I could track it, nothing showed up. I assumed it'd been canceled again and bought a secondhand table in my new town.

I was shocked when the table showed up. The trucking company driver called his boss, who said I could refuse shipment, and they'd ship it back to Joss and Main. When the charge showed up on my credit card, I called and was told that despite the $60 I had paid for shipping when I ordered, Joss and Main was demanding OVER $250 for the return shipping. The table had cost $600. I don't mind paying return shipping, but I would expect I'd pay the same for return shipping as for shipping to me, not more than FOUR TIMES as much. So be forewarned: if you have a return, you'll be paying through the teeth.

Clearly, this is not a company that cares about return customers. I certainly won't shop there or recommend Joss and Main to others.