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Julia G.

Contributor Level

Total Points
80

1 Review by Julia

  • Adore Me

2/2/17

*UPDATE*

AdoreMe contacted me after submitting my review and sincerely apologized. They assessed my situation and provided me with a partial refund for the inconvenience. I'm gonna give them the benefit of the doubt and believe they honestly were just under prepared for the high volume orders. I look forward to my order and to shopping with them in the future.

*END UPDATE*

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I've had my eye on some of the pieces from AdoreMe for awhile and after some of my favorite youtubers recommended it, I bit the bullet.

I placed my order for a PJ set on January 12th. It is now January 31 and my order still shows processing. THAT'S 19 DAYS. I've contacted customer service and only been provided with a "we're sorry, heres $10 off your next purchase (order now and you'll get it in time for christmas 2017!) (they didn't say that), your order will ship out by the end of the week."

At first, I was totally understanding, there was a sale, v-day is coming up, ok, I'll give them the benefit of the doubt. Then another week passed and, OH, here comes another week. Like someone else mentioned, oversea's orders get here quicker than that. I'm very curious what the heck they're doing in the warehouse! Just hanging out and shipping one order a day? Maybe they're out of stock?

At this point, I'd really like to cancel my order, even for the sake of the cute PJs cuz 20 bucks don't grow on a tree. But I'm a pretty nice lady, so I'll wait till the three week marker and then try to cancel with AdoreMe again or go through Paypal.

The End.

Service
Shipping
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Adore M. – Adore Me Rep

Hello Julia,

Thank you so much for the review and letting us know!

First of all, we are deeply sorry to hear you had such an unpleasant experience with the shipping of your order.

We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.

The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
Please trust us that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.

We know how important it is, especially in this period, close to Valentine's, to ship out orders in a timely manner and that's why we're doing our best to process and ship out as many orders as possible every day.

In the meantime, upon verifying your account to see how we may assist you, we are happy to see that you have been in contact with our customer relationship agents and were provided with a resolution for this unfortunate occurrence.

We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.

Should you have any other question or concern, please let us know. We are always happy to help!

Best,
Adore Me
help@adoreme.com

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