juia m.

Have been VRBO and VacationRentals client with up to 6 listings a piece for 12 years. Initially the service was good: basically an introductions service between potential guests and me. I could speak to the clients before renting to make sure that the property was compatible with their needs and answer any questions they had about policies and money. Now that homeaway has eliminated all competition by buying up all the online vacation rental website except Airbnb and become a monopoly it is just awful. They charge my clients additional fees, do not show my listing in search results even though i pay a fee for just that service, print scary warnings over my listing because i refuse to use their insta-book system which is costly both for me and my client and dies not allow a vetting of my renter. Their rate system is not flexible to my needs and often they have shown a rate that is incorrect online to potential clients. Teh customer service is abysmal. The price goes up up up and the business model is totally different than what it started out to be. Why wont somebody start a reasonable priced website like the way vrbo originally was! I'd sign up in a second. I recommend we all cancel subscriptions and explain why.