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I was surprised that Rotita responded to my review. They offered to reimburse me 80% of the cost. However, I already returned the item, when my credit card company indicated they would reimburse me for most of the shipping cost. I might add that I had no problem with quality of the fabric and workmanship. I really liked the blouse, but theres no chance they have a size that would fit me.
Like others, the blouse I purchased was 2 sizes too small. And like other reviewers, I had no luck trying to return the item via their website. I contacted my credit card company to help. Rotita offered a 50% refund, but I wanted a full refund when I return the item. Well, learned that I had to return the blouse to an address in China at a cost of $30.95! Talk about being between a rock and a hard place. I also read that when a customer gives a 5-Star review, Rotita will offer a discount on their purchase. That has to be the lowest and unfairest trick to future customers looking for honest reviews.
Judy V.'s review of Rotita earned 5 Very Helpful votes
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I ordered 5 items from Rotita and everyone was a perfect fit, great style and looked amazing. The...
Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards