Judy T.

If you received the items, then no need to complain...lucky you.
But if you don't receive your items like me n it's damaged in transit, it's impossible to get hold of customer service as it's non existence! They don't refund and don't replace. They rob your money.
It was my first order and definitely last.
Stay away from the company. It's cheap products to attract you but if you have problems, you will never get hold of them. There is only a ROBOT chat online which goes around in circles and you never get the problem resolved.
So frustrating and disappointing.
My goods were damaged in transit. Evri tells me to contact Shein directly...but how?!? AVOID this company.

Do NOT order from this company. I ordered 4 wks ago and just spoke to the online chat customer services. The goods I ordered are no longer available (out of stock), so I asked for a full credit refund back onto my credit card that I paid with and they declined. They can only offer me their credit note.

This is entirely their fault. I wouldn't have initiated this purchase if the advertisement states, 'out of stock', so this is entirely Groupons fault.

By law, this is mispresentation because the company advertised something that cannot be fulfilled.

Read the Misrepresentation Act 1967:
The Misrepresentation Act exists to protect consumers from false or fraudulent claims that induce you into buying something or entering into a contract. It also allows you to claim damages.

I showed the customer service's the above statement and I then asked to speak to the manager... and guess what happened...
AS YOU CAN GUESS, SHE HUNG UP ON ME!

WARNING: Absolutely rude, a scam company, never use them.