Loyal customer for over 3 years. Set up auto payment and this past year, they didn't automatically withdrawal from my account for the monthly payment. Collection calls me. I find out the account had been in collections and late fees 200.00 worth of late fees! I called Ginny's asking why there were no phone calls made to me or letter letting me know they stopped autopay! They had no reason for the stop payment! They lied and stated, it's against the law to call in WI! So after an hour of trying to figure the problem, I had to pay the whole amount, 200.00 late fee, And $100 balance! They still want me to call back the week after to close my account because they weren't able to do it that day! My credit report now shows that Ginny's write off the charges as bad debt! Dumb business!
Hello Judy, thank you for sharing your frustrations with us. If there is anything further we can do to assist you with this situation please send an email to socialcs@sccompanies.com with your contact information as well as reference this post. We would be happy to look into your account.