Judy T.

We recently used Groupon to book a hotel. We had a family medical emergency and needed to cancel. We attempted to contact Groupon within the cancellation time. Their website was down. We tried every way possible to contact them, none of their sites worked. We found a number to call and surprise, surprise, no way to speak to a live person. Online chat suspiciously would lose the connection. We called the hotel and they cancelled the room but said we would have to contact expidia to get a refund as that who Groupon booked it through. Expedia had no record of it. By this time we were well past our cancellation time. BEWARE YOU WILL NEVER TALK TO A REAL HUMAN. Will never buy anything from Groupon again. The saving are not worth the hassle.