Judy N.

When I first started using Instacart, I attributed the mistakes to the "growing pains" that a company could experience when entering a new market. But, after months and months, the shoppers are making the same stupid mistakes and continuing to ignore the requests the customer submits. In my last order, there was an item that I marked "no replacement option", "no substitutions"; the shopper ignored both and sent me a product that I would never buy, would never use. Now, unfortunately, stealing from customers has also become part of the Instacart experience. One item I ordered was included on the receipt but it never made it to my house. If the shopper "forgot' to give it to the driver, she should have credited the charge. If the driver "forgot" to deliver it, she should have called to make arrangements for the amount to be refunded... if it was an honest mistake. Since the amount was not credited, nor a refund issued, I have to assume that one of them STOLE the item.
Now I am going to print out my receipt and take the time to review what was, or what was not delivered... how is this making my life easier?