I ordered pillow and tried to return it. My receipt stated that a return label was enclosed, but it wasn't. I ended up having to pay 34.46 to return it. Then Cuddledown subtracted 22.46 from my refund. Total out of pocket is 66.92 and I have nothing to show for it. On top of that they refuse to acknowledge the problem. Watch out! You could be out a lot of money with nothing in return.