I, like many before me, neglected to research this so called company before purchasing what appeared to be a lovely vased, flower arrangement online to be delivered to my husbands elderly aunt announcing his upcoming visit the day before he was to make a five hour car trip to the nursing home where she lives. Almost immediately after I made payment I was contacted by a representative to let me know that the arrangement I chose was unavailable, after a brief conversation I agreed to another arrangement and was assured the recipient would love the agreed upon replacement. I received delivery confirmation that they had been delivered to the front office and signed for. The next day when my husband arrived he was informed that the arrangement was never delivered and that there was no one working at the facility by the name of the person who was supposed to have signed for them, after a search of the building the UPS box of wilted "roses" was discovered in the foyer between two double doors, of course we filed a complaint immediately, the customer service representative offered a 50% refund, we accepted because something beats nothing and that was the best they could do. It's unfortunate that I had to give them one star to be able to leave this review. Would someone please tell me how this company is still in business.