I recently purchased an offset umbrella at the Watsonville OSH. It was the last one, so I took the floor model. After getting it home I filled up the bases with sand. When I put the umbrella up I realized the rotating unite was leaning toward the umbrella. I called the store and talked to the manager, Erin. He ordered me another one and allowed me to just take the part I needed. The very nice young man in the back (pick-up area) tried two different stands until we found the right one and put it together for me. I can't say enought about how polite and helpful everyone is in the Watsonville OSH. Wonderful experience.