Judy D.

If you are thinking about a home warranty company don't go with Select Home Warranty I am going to get a lawyer to get results. They have not done one thing correct on the issue I have had. At the first of the year my hot water heater went out they wouldn't cover it because they said it was a leak. It wasn't just a leak. When my washing machine had problems I had to pay for it because I couldn't wait for three week for them to resolve the issue. Now the outside ac unit when Sunday night. No AC in Houston is terrible. I file the claim it would be 24 to 48 hours. I called and was very nice stating that I need it take care before that. Well 24 hours later we had a AC guy come and take a look at it. He said it was a simple fix and he had the part. Just need the approval from Select Home it Warranty would take another 24 to 48 hours. I called them back and said that I need it fixed now. We have had a death in the family and I have people coming into town and there is no way we can have them here without AC. The women state she would fast track it and I should hear within few hours (before 5 PM) I didn't I get a request by email for a picture of the unit. What a picture why. So I sent them a picture and called. Was told it would take 24 to 48 hours for approval. What! Do they have to approve? It is covered. I want to talk with a supervisor. I couldn't she would tell me the same thing. Then let me talk to someone who can. Put me on hold for a hour. Did a load of laundry, change sheet on bed, took out trash, got dressed. Finally came back on line stated that the supervisor was on another call and would call me back. I asked for another number to call no response long pause, she stated there was not another number to call. I have never cussed anyone out in 70 years. Response we will have some call you back. Now we are going to have to go to a hotel 5 rooms four nights