Donna T.

First I went by their size chart and even called them on the phone to make sure the sizing was correct. When I received my package everything was 3 sizes too small. They are out of China (that says it all) everything is smaller than normal. But the biggest thing is the size chart is wrong. So they tell me I have to pay shipping back and they charged me 46.00 to ship it back and 38.00 to ship it to me. Which means it cost me $84.00 because they have a messed up size chart and they will not make it right. My order was 190.00 they refunded 144.00

First I have to tell you this is NOT an exaggeration!
Support on chat, phone and email (is what the website says)... LMAO
https://www.kiwi.com/en/pages/content/about

The above is what they have on their website. I could NOT find a phone number or chat anywhere on there website. If it's there it's hidden. I searched the internet to get a phone number. I needed to change a flight "TIME" as roads were closed. It will only let you change the day (not the time) online.

I found the phone and called. Option 3 is booking question. Then it says if you want to change your booking... do it online ( I can't, my option is not available) and then they hang up. Very nice costomer service! Option 2 (trouble with payment, figured this one would get me at least a person) Sat on line for 10 to 15 minutes and every few seconds a man says "we have a selection of frequently asked questions to assist you with querrys you may have these can be found on the right hand side of the website" It played over and over and over like every 30 seconds. Almost drove me crazy. In the beginning a women said my estimated wait time was about 10 minutes. After 10 minutes the women said "your estimated wait time is about 10 minutes" Really? After another 10 minutes she comes back on again "your estimated wait time is about 10 minutes" Wow! After another 10 minutes comes on say I have about 5 minutes wait. And in 5 minutes comes back on and says I have about 5 minutes, came back on in 5 minutes and said I had an estimated wait time of 5 minutes again. She comes on again in 5 minutes and says I have another 5 minutes. For the sake of length... she did this 2 more times. Finally they answered but of course couldn't help me. Had to to keep the ticket.