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I received an email from LightInTheBox asking if they reimbursed me would I remove my review from Sitejabber. I told them absolutely not. I want people to know what and who they are buying from before spending their hard earned money on ANYTHING from them. I even read where one website was asked to stop taking reviews because of the many negative reviews. It could have been Consumer Affairs, but I am not quite sure. And the reason I say it may be them, I complied a review with pictures regarding this same incident, I could never get the review to post. I was constantly told the site could not be found. Although when going to their website to begin the review, I was able to access it.
I ordered 2 very nice looking (on paper) hats. I received them in the mailbox. They were crunched up and places inside a clear bag. One hat had glue on it and the other one had a bow that had a velcro patch to be fastened to the hat. I had a feeling the quality would not be great, but even the packaging has me spellbound. I have dealt with a similar ordeal with another company out of China. I also had another order for 6 pairs of shoes and 4 more hats. I know there is no sense in expecting to return these items in that it will cost way more to return than even the hassle. NO MORE CHINA MANUFACTURED ITEMS IN MY FUTURE. Needless to say, I want to spread the word as much as possible. My cart will be emptied of the waiting order and I will again chalk this up to the old adage, "if it looks good and made in China", buyer beware
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
I too am a victim of JollyChic's bogus clothesline. I ordered a dress, realizing it was a mini, also realizing it would probably run small. I ended up with a dress that would not cover all my assets (and I am only 5'2"). I too attempted to return the item only to find out the cheapest route to return would cost me 5.00 more than the item cost. I was told I would be refunded half the cost of the item, $10.00. The item cost $26.00. They said they could not refund shipping! SHIPPING WAS SUPPOSE TO HAVE BEEN FREE! The refund was applied to my account with them. I HAVE NO USE FOR AN ACCOUNT WITH THEM AS I WILL NEVER PURCHASE ANOTHER ITEM FROM THEM.
Tip for consumers:
DON'T DO IT!!!!! YOU WILL BE SORRY!!!!!! EXPERIENCE IS THE BEST TEACHER!!!!! UNFORTUNATELY, I LEARNED THE HARD WAY!!!! DO NOT TRUST THEIR PRODUCT!!!!! POOR QUALITY MATERIAL AND MANUFACTURING AND YOU ARE DOOMED IF YOU MUST RETURN ANYTHING. USPS WILL CHARGE AT LEAST $30.00 AND UP AND FEDEX, $100.00 AND UP. THEY WILL PROMISE A REFUND, BUT IT GOES ON YOUR ACCOUNT FOR YOUR NEXT ORDER!!!!
Greetings! Thanks for your order in our website. I think you have a misunderstanding in the refund. Usually we will refund the money to your card or paypal. We have refunded to your paypal in March 26th. The refund transaction number is 7SS898011G987851A. You can check the refund in your paypal account now. Also if you have any other questions, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours livechat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
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The fabric and fit of the items I ordered did not live up to the description or my expectation....
I ordered 3 pieces of clothing. None of them fit-way too big. I tried to return them but they...
Dear customer, this is Pinni, supervisor from lightinthebox.com I am glad to help, will you please reply me in private message with your order number so i can follow up your case.