I rent cars frequently for long periods of time for business. I just discovered Sixt in Denmark, and had a good experience.
A month ago I rented a car from them at their LAX location. I returned the car at 2:30PM on Saturday. Their inspector checked the car in and out carefully, and told me that it was OK. At 1AM on Sunday I got a message from Sixt stating hat there was a MAJOR DAMAGE to the car. All Sunday morning I tried to call Sixt, but could not talk to a human being. Finally I drove to the rental location, and fortunately the car was still in the lot. I checked again with one of their very kind and helpful associate, and she also confirmed, that there was nothing wrong with the car. I took a lot of pictures poving that the car had NO DAMAGE to it, other than the ones that were already noted. I hoped that on Monday I can clear up the issue withtheir Claims Department. On Monday morning, 2 AM, I got a nasty message from Sixt, claming that I refused to cooperate, and asked me to fill out some online forms. Monday morning I spent SEVERAL HOURS before I was able to talk with someone at claims, who told me that the case was closed. Never admiting that they made a mistake, never apologising. Unfortunately they have my CC number, but if they make any additional charges I'll take the issue to my CC company, the BBB, and Consumer Affairs.
DO NOT EVER RENT FROM SIXT!
Hi Judit! We're so sorry to hear about this and will be investigating internally. Thank you for bringing this to our attention. Please email reviews@bostonproper.com-- we'd love to honor this sale for you personally since you missed out due to the time difference. Thank you for reaching out to us and giving us the opportunity to fix this for you. -Boston Proper