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Judith Y.'s Profile

judithy4

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Member since: April 2017

1 Review by Judith

Booking.com

Booking.com

4/21/17

I booked a hotel via booking.com. Admittedly I was told there would be a 25% charge for cancellation. Fair enough! But I didn't want to cancel, I only wanted to change the date because our travel plans had changed. Booking.com were supposed to have contacted the hotel, to see if they would waive the charge. I don't believe they did this, as others in my party were able to change the booking they had made directly through the hotel without charge. I would never use booking.com in the future. One disgruntled, dissatisfied, never-to-return customer.

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