Judith T.

I sent my phone to them for a screen replacement back in June. It took them a week to send me a loaner phone when they said it would be overnighted. It has now been over 3 months since my Galaxy S8 was delivered to them and after sending multiple e-mails to my claims representative, messages through my account on their website, creating multiple tickets, multiple calls and even messages through their Facebook page I have not received 1 response from them. They are ignoring me. At this point I've been trying to contact them to give me my phone back, I don't care if the screen hasn't been replaced yet I just want it back and a refund for what I gave them to fix my phone. It should not take over 3 months when other places do it the same day. Not to mention, they sent me a faulty loaner phone that keeps randomly restarting itself, it erased all of my contacts, it doesn't let me view group messages and send or receive pictures. I wish I would have seen all the negative reviews before trusting them with my phone. I feel cheated and if they don't return my phone soon I will be filing a complaint with the bbb & federal trade commission and if need be pursue legal action.