I ordered an item 6/22/20 for the first time. It did not fit. I could not access my online account to return the item. I have called 5 times (India), emailed 15 times and the problem that I cannot access my online account has not been solved. I got so frustrated I returned the item using Blair's return label costing me $9.99. I completed all the necessary Blair forms for return and refund. It is now 8/10/20 and they say they have not received the item yet but when they do it will take 4-5 weeks to process the refund. How do companies like this stay in business?