Judith M.

I, too, was happy to see CWC back in business and have made multiple orders with them. I'm finding I'm not getting a refund posted for ALL the items I'm returning when I get a refund but am having to call to have them run down my returns to ask why, weeks after they've received the items, I'm not seeing the refund on my bill. Then, after I alert them, they tell me it will take days for their department to research and, once confirmed, it will take up to 14 days to see it reflected on my bill. I'm happy with the product, but NOT their (fill in the blank - poor business practice, shorting customers...) And I've been ordering long enough that any problems with returns, overall, should be resolved. NOT HAPPY.

I placed me order and was given a date to expect the blinds. Weeks later I rec'd notice they weren't going to arrive when promised and I was given the opportunity to cancel my order, which I did. Weeks later I got a notice that because the part causing the delay had been delivered, I couldn't cancel my order because they couldn't return the part. I asked why this was my problem. The blinds were sent anyway and, mistaking them for my Select Blinds (5 stars), I opened the box. Ooops. I never got a response after I asked why this was my problem and don't expect a response now. The blinds are going to the dumps. Bull$#*! company. My bad. Select Blinds customer all the way!