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Judith F.

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1 Review by Judith

HomeAway UK

  • HomeAway UK

“BE WARNED...”
8/1/14

BE WARNED...

I reserved a flat in London through Owners Direct, HomeAway. U. K. Property E8437. The property manager was very accommodating when we made the reservation. Unfortunately, we were forced to cancel for reasons beyond our control. Our cancellation was outside the 60 day cancellation period. Full refund applied. The property manager said she would refund the deposit to our bank account. We have been waiting over 2 months for the refund. The property manager has never given me a bank transaction number. Thus, she hasn't sent the refund. I am now pleading to Citibank to help us as our deposit was made by our credit card.

I wouldn't wish this experience on anyone. It's been a 60+ day nightmare. Remember Homeaway.com UK Property E8437.

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