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Very slow shipping/delivery after purchase, took 3 weeks to get and unable to contact the vendor directly to ask about shipping. You have to go through WANELO to get answers, and all they do is connect with the seller and then reply trying to reassure you, but the shipping information or details are vague and often not updated, so not very helpful. I ordered 4 bathing suits, took 3 weeks to get, had no idea when I placed the order that this would happen, and as a result, the order didn't arrive in time for my trip. The customer service person from WANELO was friendly and apologetic, but honestly couldn't really provide me the detailed information about the package tracking that I needed. I would not purchase again from this company unless they change their policy and provide up front detailed shipping information.
Judith C.'s review of Wanelo earned 5 Very Helpful votes
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Judith, I am so sorry to hear the items you ordered did not make it in time for your trip! Shipping estimates differ per store and I can definitely check your order history to check what happened and also to make sure the Sellers indicate the correct shipping information on the items being sold. At Wanelo, we do our absolute best to create a safe and fun environment for our users. A big part of that is protecting your information, thus, we require communication to go through Wanelo for concerns on any order placed through our platform. I will be sending you a private message to get more information on your orders and I will help get this resolved as soon as possible. Thank you!