Judith C.

Three strikes and you're out! We're very patient people and purchased 3 times with pottery barn kids. Every order was painfully met with discrepancies and when we called to get the order right, it was a different person each time with a promise that would correct the order. No luck!
The most recent incident was the infamous website that hardly ever works. When applying the coupon... it wouldn't work. Tried again and again. No luck. So, we stopped. The next day we received a personal email stating that our item left in the cart would be another 20% off today only. I immediately went through the entire ordering process, put in the new coupon code... didn't work AGAIN! Called the never helps customer service and they said it doesn't apply to this item! HELLO? Our personal email that SHOWED a picture of the item said to act TODAY to receive the 20% off! Spoke to a manager. NO LUCK!
TERRIBLE TERRIBLE CUSTOMER SERVICE AND WEBSITE! My daughter ordered luggage for her daughter. They messed up the personalization. It's been FOUR months trying to get it right. This company IS BAD! Save yourself a lot of frustration. They don't care about the customer. There's no accountability for their mistakes. I would have given zero stars but that wasn't an option. One star is too many for this company!