This was a tough one. There was a hacker that put up a crazy Microsoft warning thing that was yelling at me from the computer. Bullseye Solutions Techs spent a lot of time cleaning up my computer. Then lost the connection. The computer went into a looping mode of rebooting and shutting down. It took many many attempts to get it out of that mode. Now it is working smoothly and efficiently. I just need to call them regularly to clean out the malware and junk.