Jubaraj S.

Beware of hotel bookings that you do through MMT. The confirmation mail / SMS from MMT reassuringly states that you need NOT call up the hotel to re-confirm the booking. But that is exactly what should be done! I booked 2 hotels through MMT for a family trip to Andaman during the last week of Dec, 2017. 2 hotels because I was going off Port Blair for a couple of days in between and being high season, I could not get the same hotel for the next few days I wanted.

The first hotel reservation turned out to be fine. But when I called up the second hotel, to ask for a taxi pick-up, to my surprise, they said that there is no booking in my name!. I forwarded the SMS from MMT to them. They checked and told me that MMT had tried the booking, but since they were sold out, they never accepted the booking from MMT. I was hearing this less than 24 hrs before and imagine the situation peak season in Andaman, with a family and nowhere to stay for the last 2 days in Andaman. I got in touch with MMT customer care somehow and what was their solution after trying to convince the hotel(and failing)? They just called & told me that they would refund the booking amount to me and Sir, once you get back to Port Blair, please get into any hotel. We will reimburse the difference up to X amount. As if getting a hotel in peak season in Port Blair, is childs play, and their responsibility is just limited to reimbursement by a higher amount and washing their hands off the goof-up. Fortunately for me, I was able to get the same hotel where I stayed during the first few days. The owner was kind enough to make some arrangements for me & my family.

All in all, I would say that MMT is really poor in serving its customers because it failed to simply inform me in advance(i. E. well before I started for Andaman) that my booking isnt there. Had I not called the hotel 24 hrs before and discovered this issue by chance, I would actually have landed at their reception and then faced this. But the reservation for the first hotel was fine, which was also through MMT.

What trust does such a company deserve where one booking is good and another is not? And you never know where they failed, unless you are extra-cautious and call up each and every booked hotel and make sure. And when they fail, the customer is left to fend for themselves.

In case MMT folks are reading through this, the booking ID in context of the experience above is NH*******151.