Juan R.

My experience with them wasn't bad until I got a smartphone and started using their data plans. I had heard many complaints about their automatic payment service so I decided to purchase online "cards" every month.

They send you a confirmation email when you buy a card but not when you've applied the PIN to your phone. Also, if they don't apply the PIN to your phone, they don't let you know that you've been switched to their cash payment plan.

So even though I KNOW I applied my PIN last month they claim I haven't. I owe them so much in cash payment now plus they've reset the due dates (which used to be on the 21st of the month but now are the 7th because I had recently bought a new card, unaware that they hadn't applied the previous one).

They refused to set things right and when I complained about their lack of notices they said "we don't do that", so they simply don't let you know when they're changing your service. Stay away from this company, they will do what they can to rip you off. They don't even list their headquarters online to make it harder to complain about them with the Better Business Bureau, but eventually I found it (9700 NW 112th Avenue, Miami, FL *******), unless they lied to me about that, too. I had to contact customer service to get it.

BTW if you do a search for "pageplus headquarters" stay away from the first link. It tries to install "ransomware" on your computer if you go there. I'm not sure if PagePlus is behind that as well but either way it's a really dirty trick.