Juanita H.

You never know if you'll get a good / bad shopper and possibly all of the products. MOST importantly they add a Service Fee of 10 %... this is separate from a Tip! When I noticed it on my final receipt and called, they said that this is to pay the drivers. Why do I have to pay your employees? If I get good service, I would pay a Tip. This is not ethical in my opinion. True--- I should have noticed it upon check out, you can "waive it" and take it off... but when you're moving fast and selected your delivery time fee, your not thinking that there are additional hidden fees.
Instacart doesnt share their company profits with me, so why should I pay for their drivers or any of your employees! If i get good service, I will gladly pay a good tip... Period. Shame on you! I won't be using the service again.