Juanita C.

My name is Juanita Cleveland last year for Christmas I brought my Uncle Charles Williams a green dot visa debit card. Plus I paid the fee to purchase if about $ 4.95. We activated his card and my Aunt sometime I believe last February. My Uncle decided to use his card yesterday at Wal-Mart to buy halloween candy, where I purchased the cards. He was told by the cashier he did not have any funds. He immediately went home and called the number on the backof the card and was told he had a -$15.90 balance due to monthly service fees. Explain how someone has a negative balance on prepaid, with a company that says no hidden fees. The rep yesterday could not explain so my Uncle called me. I went to his house after work and called with him present and was greeted by Nina. Nina said he was only charged 2 months of service fees that's why the negative balance. I told her the math dies not add up. She also said she sees where he did not use the card. However she could not refund or reload his card
She said their system could not do that. I after being put on hold a couple of times and asking for a refund I asked for a supervisor. I was initially told several times there wasn't anyone. After being put on hold again Hubert came on the line and said they could not refund or reload the $50. I put on the card because green dot charges monthly fees. He then asked if we had a receipt or the card packaging. What a joke! We went through different senerials, and I asked if I brought a toaster a year ago did he expect me to have a box or receipt for an exchange? His answer was that was different. I asked again and again for a refund or reload and we were denied. How can you say no over dreary fees and you overdraft prepaid visa debits constantly, and consistently. You are Miss leading your customers purposely. To top it all off and I guess this is how you make a profit you are extremely hard to get a hold of for assistance. Your pholosy should be take their money plus the card fees. Make sure the customer can't reach you. Don't forget if they do reach you have people in place that can't or won't help. I say all this to say I want my Uncle to have his present of $ 50. And how is it that one representative can tell us the card was not used and the other says the system does not show anything. My name again is Juanita Cleveland. My Uncle name is Charles Williams. My cell is *******115. My email is *******@tds.net. My Uncle email is *******@homesc.com.
I would appreciate my Uncle present back. Please don't forget he had a negative balance.
Juanita Cleveland
We can't even get a response from green dot. I wonder why? I guess this company doesn't have anyone available.