First, from the sales pitch I thought all of the work except supplying some verbiage, photos and member list Yodle was going to do all the work. I really have neither the time nor desire to do most of it myself and the cost is a lot all things considered.
Second, however, the only reason I haven't asked for my money back is because Michelle was very knowledgeable. She seemed to genuinely want to help me get my program going correctly and spent time making changes to the 'typical' info as it did not reflect my practice much at all. So we shall see if this works for me or not.
Hi, Juanee - Thank you for taking the time to leave us feedback. I'm glad to hear Michele was able to help walk through updates and take care of any issues you were having with your account. I'm am however disappointed to hear there was any disconnect between the sales call and the service you are receiving. We pride ourselves on offering stellar customer service and we want to help our customers get the most out of our programs. If you run into any further issues or would like to share additional feedback, please feel free to reach out to Michele or myself. I work within corporate communications and I'm happy to help, reach me at: jessica.mcginn@yodle.com or 646-753-6362. Happy holidays, JM.