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I bought a body kit, headlights and taillights from this company for my 1993 BMW and spent $1,*******! It's been the worst shopping experience in my life. It was so bad that I had to take the time out of my day to warn as many people as I can to not buy anything from this company.
First, the body kit. It did not fit the car! We tried to return the product to no avail. It took 8 months (not exaggerating) to install as we went back and forth with them on the assembly! The rear bumper could not be set flush with the trunk and weeks later after the front bumper was installed, it fell off! Ultimately, we had to spend another $1800 to purchase and install the factory bumpers.
Second, the lights! The rear left taillight harness burnt out! Since they are still under warranty, I have been working for 8 weeks to try and get a replacement. As of this review, May 2,2019, I still have not gotten my simple replacement.
The return process has been absolutely ridiculous. Each customer service rep has their own explanation. In the meantime, I have had my car at the shop for 8 weeks and counting!
Again, do not go nowhere near this company. It is not worth it.
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Dear Juan,
Thank you for sharing your experience. If there is a chance to help you in this situation, I will be more than happy to get it. Please contact me directly at alison.rh@card.com with your order number.
Having this information, I will be able to get involved and rush the process.
Look forward to your reply.
Sincerely,
Consumer Relations Team at CARID.com