I have purchased several items form Retrevo before and the transactions were smooth with items delivered on time and I have been pleased with all prio purchases till now. I'm trying to return an item that I purchased about two or three weeks ago and I submitted the request on line over a week ago and I have not received an answer yet. The message I reply message I got when I submitted the request read that I would be getting a respponse in three days but, that never happened I submitted another request after a week and I called several times but, received no answer. Left two messages, no call back. Sent two emails, no response. Called several times today 6/3/2011, no answer. I called order lines, still no answer. At this point I'm giving the benefit of doubt and hope they'll reply soon before the so called "no hassle to return an item policy" deadline expires. I don't know much about their deadlines but, this much I do know, their phone lines are dead silent. I'm tired and frustrated wasting my time trying to contact them. I don't think I will placing an order with them again.