J T.

I began using Instacartin June 2015. I selected a specific WF store for my orders. In Jube service was good but beginning in July service was spotty and many items O ordered were not available. Now that I am settled into my apt, my grocery shopping was switched to a different WF, without telling me. Overall, there is poor response time to customers. And the company doesn't want you to call no matter what happened. Also, the up charge is exorbitant on many products and your CC will be charged 10-15% over the actual amount and then adjusted 5 days later. My advice is find another service. In big cities there are alternatives. This company has a lot of kinks to work before it delivers better service.