J s.

Ordered brakes for my Honda from RockAuto. They sent me the WRONG PARTS. I entered in my exact make and model, their computer system apparently made an error or whomever packs the boxes made an error... idk which, but the point is, I received wrong parts for my vehicle. I had to take my car to get repaired because I need it, obviously... so that was a much larger expense than necessary due to the negligence of RockAuto. I emailed and let them know about the issue. They said they'd "make an exception" and do a partial refund. I said ok great. (I put on the front brakes, those were correct. They sent me wrong rear brakes, so those parts went back). So I pay $20 to ship them back! For which they did not reimburse me. And all they issued me is a $50 STORE CREDIT. This was not what they told me at first. They told me I'd get a refund. This was not a refund. I do not want store credit. I will never order from RockAuto because not only did they screw me over, they cost me a lot of extra money due to THEIR MISTAKE and then lied to me and treated me poorly. Everyone makes mistakes. Humans are prone to error. But they had a chance to make it right and chose not to. There is no manager to talk to. There is zero customer service. These people are crooks. I'm now out a few hundred bucks- plus the $20 in shipping, plus the $50+ they're holding hostage with their "store credit". Why would I ever risk ordering from here again? Why would I ever want a store credit here? Do not waste your savings account or risk your safety ordering from this place. It says right on their website, no refund unless it's our mistake. ITS YOUR MISTAKE! I've had this car for 15 years, pretty sure I know what parts it takes and didn't order wrong ones. I want my money back.