j s.

I purchased ticket for the flower show, 2 days before the date with hotel and trains booked and paid for, they emailed me to say the ticket was no longer available and would refund me however, they were still selling the same tickets at a higher price but would not give me them at the same price, which by the way was £250 above face value. This company are cheating people through their "terms and conditions" where one ticks a box and agrees to they canceling your ticket and refunding you because they can sell at a higher price. The robot of a person on the line had no care, consideration or empathy. Our retirement weekend was ruined.