J S.

I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a rug that didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a rug that in the past I kept the item instead of returning it.

I love Alexa so much I bought two for myself and have bought many as gifts. If I don't get a box from Amazon at least once a week I'm not living.

Ordered a rug and it looked nothing like the picture They want a restocking fee, want a picture of the item wrapped for packing. I sent the picture and still no response. Cannot contact them by phone. They are a total ripoff