J S.

I made a mistake on my order of an expensive item. I contacted them within an hour to cancel the order. There was no button online to cancel; the instructions both at their automated call-in phone and at the help center were wrong. The representatives (even their supervisor) would not cancel the order. I contacted them at the chat to complain; was told to put in an email. The email allowed only a few hundred words and the response? "Check with the help center". Within 24 hours they shipped an item that I will have to ship back AND since the item was to be a present for a special occasion, I now have no gift to give. Never again.