I inquired about an issue with a drive, they called and called until I had a discussion, the agent Cameron assured me that there operation was the best capable to handle the issued i described. So i took them up on their offer of free shipment to their facility. Three days later I receive an email stating my drive is not recoverable and if I want it back I an to pay $40.00 for standard return fee. I immediately placed a call and sent an email to Cameron, and three days later I have not heard a word. Totally unacceptable and unprofessional. I WOULD NEVER RECOMMEND THIS ORGANIZATION.