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1 Review by J

PetFoodDirect

PetFoodDirect

10/2/15

I've never dealt with a worse internet supply company! Stay away! They sent me a 25% off up to 20.00$ for a first time buyer. I put the order together, got my discount, and then - because all orders over $49 get free shipping, hit the free shipping button when I submitted the order. Lo and behold they erased the 25% discount, and put in the free shipping which was way less. I immediately emailed customer service within minutes, told them not to shop until we resolved it. No response, but they shipped the order next day anyway. I wrote back to CS multiple times in the next 48 hrs but they refused to do anything. I'd practically begged them to just honor the original offer but they could care less. She said they aren't a sham and that petsmart just bought them. Not sure I believe them. Doesn't say anything good about either company. Wish I'd checked out these reviews first! I've got egg on my face. They are crooks.

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