HORRIBLE! I sent them a cell phone and PDA 1.5 months ago and have not heard anything back and after reading the reviews I do not expect to. I filed complaints with the BBB, Texas Atty General and the FTC. I also reached out the local tv show to see if they can find these guys. I contacted a reporter who interviewed ther 3 owners back in 2009. Hopefully something works and we can all get our stuff back.