J P.

I purchased Beats by Dr. Dre Solo HD Red from 1Sale.com 1111 Brickell Ave. 16th FL Miami, FL ******* USA. My first issue is that they were quick to charge my credit card for the item, but hadn't even shipped the item yet. I sent 3 emails asking where the item is since they already charged me, it didn't even ship until OVER A MONTH LATER. Then when it arrived, the item has a damaged left earphone and the sound is muffled. I tried to let them know I was unhappy, but they have NO CUSTOMER SERVICE NUMBER that I can find, so I kept sending emails, which they claim they never got. Finally, they acknowledge that they received one of my emails months later and they suspiciously claim its outside of their return policy. These are defective and I WANT A REFUND! I also think they should be forced to put some kind of customer service phone number on their website and all emails they send. These headphones are a PIECE OF JUNK, Please Help!