Joy W.

Very bad experience, bad customer service experience. Trademe put restrictions radomly on one of my listings, I have provided photo and serial number for verification, received email saying the Quarantine Lifted, however I still can't make change to my listings or answer questions. Wrote so many emails, no one replied me. Went to online chat, asked me to wait for a response. Been 4 days already. I asked them to remove my listings and close my account, so I can advertise somewhere else. They still asked me to wait for the response. Very unhelpful and Useless.
Fianlly received email from trademe, advised they need to see the orginal receipt of the item. I advised got no receipt for this one as this is a second hand old mobile phone. They came back said they think my phone may be on contact and may be blacklist in the future. I provided a video to show that my phone is not under contact and it is unlocked to all network. They can check my serial number with any network provider. However, Trademe still belive this is not sufficent. I asked them what evidence Trademe has to prove my phone is under a contract and will be blocked to all network, which part of the legislation says I need to provide receipt to be able to sell an item on trademe and an explaination on how can a phone is currently unlocked to all network still under a contract. Non of above been answered. They said becuase the phone looks new, therefore, they are randomly picking people and accuse people do not have right to sell their own stuff.

Instead of resolving my issue, they closed my account. This is the way they resolved issues.
I am very surprised with the way trademe treating its customers like a rubbish.
Not sure how long this company can survive.