Joy R.

Do not use Groupon for any getaways or vacations. They are very horrible customer service. They are not about pleasing their customers for returning business they are only out to make their money, which is why they do not supply any customer service number whatsoever. Their chat line is a facade, it's been a month and they refuse to help me and took $189 from out of my account and I receive no service. DO NOT USE THEM. I am a business owner myself and you do not treat your customers this way for amazing ratings and satisfied customers. On my way leaving Bahamas, I booked 2 nights in Miami through groupon. 5-10 mins after I booked, front desk at my stay notified me the ferry was cancelled to leave Bahamas that afternoon. I immediately called hotel, they said they hadn't received any reservations from group yet and for me to contact Groupon. So ofcourse they have no no#, and you have to go through hoops to find the chat. So I message them, gave them no# to where I was staying and name of place to verify. All I asked them was to take off that night as it was not still needed but I still needed the next night. Because where I was staying in Bahamas was also making everyone that was now stuck on island pay another night there too. So to make a long story short. Not only did they ignore my request, they took my money, and when I got to Miami the next day, they never sent my reservation either. So I was out of $189 AND had to spend more money to book at a hotel because they didn't have my room reserved, but yet took my money. I've been a Groupon customer for years, and always told people to use them, never ever ever again. Not when you steal my money and cause me so much unnecessary stress. Do not use them for any vacations if anything may arise they do not care, and just keep your money.